Terms of Service

Last Updated: June 2026

OVERVIEW

Welcome to Anna's Closet! Throughout this website, the terms “we”, “us” and “our” refer to Anna's Closet. We operate this online store and website, including all information, features, content, tools, products, and services made available through this platform to provide you, the customer, with an exceptional shopping experience (collectively, the “Services”). Our platform is powered by Shopify, which provides the e-commerce technology that allows us to deliver these Services to you.

The terms and conditions outlined below, along with any external policies linked or referenced herein (collectively, these “Terms of Service” or “Terms”), govern your rights, protections, and responsibilities when utilizing our Services.

Please read these Terms of Service carefully before navigating or purchasing from our store. They contain critical legal information regarding your rights, including warranty disclaimers, user obligations, and limitations of liability.

By visiting, browsing, interacting with, or purchasing from our website, you agree to be legally bound by these Terms of Service and our Privacy Policy, available at: info@closet-anna.com (or your specific policy link).

SECTION 1 - ACCESS AND ACCOUNT ELIGIBILITY

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you are the age of majority and have granted us explicit consent to allow any of your minor dependents to browse and use this website under your supervision.

To access certain features of our platform, including completing purchases or setting up a customer account, you may be required to provide specific personal details such as your full name, email address, billing info, payment credentials, and shipping address. You guarantee and warrant that all information you submit to our store is accurate, truthful, current, and complete.

You remain solely responsible for safeguarding your personal account credentials, passwords, and for all actions or transactions that occur under your account. You may not transfer, sell, or assign your account to any other individual or entity.

SECTION 2 - OUR PRODUCTS AND ACCURACY

We make every reasonable effort to display the colors, textures, and details of our products as accurately as possible within our online store. However, we cannot guarantee that your device’s screen settings, display resolution, or configuration will accurately reflect the exact real-life colors or appearance of the items.

We do not warrant that the quality or exact visual presentation of any products, materials, or services purchased by you will perfectly match your personal expectations.

All product descriptions, specifications, and pricing are subject to change at any time without prior notice, at our sole discretion. We reserve the right to modify or discontinue any product at any time. Furthermore, we reserve the right, on a case-by-case basis, to limit the sales or quantities of products offered to any individual person, specific geographic region, or jurisdiction.

SECTION 3 - ORDER ACCEPTANCE AND VALIDATION

When you submit an order on our website, you are making an official offer to purchase the selected items. Anna's Closet reserves the right to accept, limit, or decline your order for any legitimate business reason at our sole discretion. Your order is not considered accepted until we send an official order confirmation email and process your payment.

Please review your shopping cart and shipping information thoroughly before submitting your order. We are generally unable to accommodate order cancellations or modifications once an order has begun processing. In the event that we modify, reject, or cancel an order, we will attempt to inform you immediately via the email address, billing address, or phone number you provided during checkout.

All purchases are subject to returns and exchanges exclusively in accordance with our Return & Refund Policy.

You certify and warrant that any products purchased through our platform are strictly for personal or household use, and are not intended for unauthorized commercial resale, distribution, or export.

SECTION 4 - PRICING, BILLING, AND PAYMENT

All prices, discounts, and promotions featured on our website are subject to modification without notice. The final price charged for an item will be the price displayed at the exact time your order is finalized, which will be itemized in your confirmation email. Unless stated otherwise, posted prices do not include localized sales taxes, duties, customs clearances, or shipping and handling fees.

Prices featured on our online platform may differ from prices found on third-party marketplaces or affiliated channels. We may occasionally offer short-term promotions or discount codes which are governed by rules separate from these Terms. In the event of a conflict, the promotional terms will override these basic Terms.

You agree to provide complete, current, and accurate purchase and account information for all transactions executed at our store. You agree to immediately update your account details—including your email address, credit card numbers, and expiration dates—so that we can successfully complete your shipments and contact you if an issue arises.

You represent and warrant that:

  1. All payment information provided is genuine and correct.

  2. You are fully authorized to use the credit card or payment method for the transaction.

  3. The charges incurred will be fully honored by your financial institution or credit card provider.

  4. You will pay the full posted price, including all shipping fees and applicable taxes.

SECTION 5 - SHIPPING, TRANSIT, AND RISK OF LOSS

We partner with reliable carriers to deliver your items, but Anna's Closet is not legally liable for shipping delays, carrier disruptions, or transit bottlenecks. All delivery windows provided on our store are estimates only and do not constitute guaranteed arrival dates.

We are not responsible for delays caused by custom inspections, severe weather, or external events beyond our reasonable control. Once we transfer the purchased goods to the shipping carrier, the legal title and the risk of loss or damage to the items officially pass onto you, the customer.

SECTION 6 - INTELLECTUAL PROPERTY RIGHTS

Our platform, website, and Services—including but not limited to all text, logos, custom brands, imagery, graphics, graphics layouts, product reviews, video clips, audio clips, and the overall aesthetic design and arrangement—are the exclusive property of Anna's Closet, our affiliates, or our licensed partners. These assets are fully protected under copyright, trademark, patent, and intellectual property laws.

These Terms grant you a limited, non-exclusive license to use our website strictly for personal, non-commercial shopping purposes. You are strictly prohibited from copying, distributing, altering, publishing, downloading, or transmitting any text or media from our platform without our express, prior written authorization. Any unauthorized use of the materials on this site may violate federal and state laws and will result in the immediate termination of your access to our store.

SECTION 7 - THIRD-PARTY TOOLS AND PLUGINS

We may provide you with access to optional, third-party software tools, widgets, or tracking services (such as currency converters or size guides) over which we have no direct control or monitoring capacity.

You acknowledge that we provide access to these optional features “as is” and “as available” without any form of warranty, endorsement, or liability. We assume zero responsibility or liability arising from or relating to your choice to interact with these optional third-party tools. You should ensure you review and approve of the privacy and operational terms provided by those respective external developers.

SECTION 8 - EXTERNAL LINKS AND MATERIAL

Certain content, features, or products available via our Services may include hyperlinks that direct you to external websites managed by third parties. We are not responsible for inspecting, evaluating, or guaranteeing the accuracy or safety of any third-party materials, links, or external business policies.

We are not liable for any damages, losses, or data issues related to your interaction with third-party sites or purchases made through them. Please carefully read the external vendor's terms and practices before entering into any transaction with them. Any complaints, claims, or questions regarding third-party products must be directed to the third party.

SECTION 9 - COMMERCIAL RELATIONSHIP WITH SHOPIFY

Our digital storefront is hosted by Shopify Inc., which supplies the online e-commerce structure that enables us to sell our products to you. However, any commercial transaction or agreement you enter into through our store is made strictly and directly with Anna's Closet.

By utilizing our website, you explicitly acknowledge and agree that Shopify is not responsible or liable for any operational aspects of the sales agreements between you and us. You hereby release Shopify and its corporate affiliates from any legal claims, liabilities, or losses arising from or related to your transactions with Anna's Closet.

SECTION 10 - DATA PRIVACY

All personal information collected during your visit or purchase is strictly handled in accordance with our Privacy Policy. Because our store is hosted by Shopify, your personal information is processed and securely transmitted through Shopify's global servers to guarantee platform stability and order completion. Please review our full Privacy Policy to understand how your data is safely managed.

SECTION 11 - USER COMMENTS, FEEDBACK, AND SUBMISSIONS

If you send us specific submissions, creative ideas, product reviews, suggestions, or other feedback (collectively, “Feedback”), you grant Anna's Closet an unrestricted, perpetual, worldwide, royalty-free, and sublicensable license to edit, copy, publish, distribute, translate, and use your feedback in any medium for any purpose, including commercial marketing.

We are under no obligation to:

  1. Maintain your feedback in strict confidence.

  2. Pay any financial compensation or royalties for your feedback.

  3. Respond to any comments or reviews.

We reserve the right, but have no obligation, to monitor, edit, or completely remove user comments or reviews that we determine in our sole discretion to be defamatory, unlawful, offensive, threatening, obscene, or in violation of any party's intellectual property rights or these Terms of Service.

You guarantee that your comments will not violate the rights of any third party and will not contain malicious software, code, or computer viruses that could disrupt our platform. You may not use a fraudulent email address or pretend to be someone else to mislead us or third parties regarding the origin of your comments. You are solely responsible for the accuracy of your submissions.

SECTION 12 - ACCURACY OF SITE CONTENT AND ERRORS

Occasionally, information on our website may contain unintended typographical errors, clerical inaccuracies, or omissions relating to product specifications, retail pricing, marketing promotions, special offers, shipping fees, carrier transit times, or inventory availability.

We reserve the right to correct any errors, inaccuracies, or omissions, and to modify, update information, or cancel active orders if any details on our platform are found to be inaccurate at any time without prior notice (including after you have submitted your order).

SECTION 13 - PROHIBITED ACTIVITIES AND CONDUCT

In addition to standard restrictions outlined in these Terms, you are strictly prohibited from utilizing our website, its content, or its Services:

  • For any unlawful, illegal, or unauthorized purpose.

  • To solicit others to perform or participate in any unlawful acts.

  • To violate any international, federal, provincial, state, or local regulations, laws, or ordinances.

  • To infringe upon, misappropriate, or violate our intellectual property or the intellectual property rights of others.

  • To harass, abuse, insult, harm, defame, slander, disparage, or intimidate our employees, partners, or any other users based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.

  • To upload or spread false, malicious, or intentionally misleading data.

  • To upload or transmit viruses, malware, trojans, or any other type of destructive code that could compromise the security or functionality of our store or the broader internet.

  • To gather, scrape, or track the personal data and credentials of other users.

  • To engage in spamming, phishing, pharming, crawling, spidering, or data scraping.

  • To bypass or circumvent the integrated security features of our website, Shopify’s defenses, or the internet.

We reserve the right to immediately terminate or suspend your account and deny access to our Services if you violate any of these prohibited use policies.

SECTION 14 - TERMINATION OF AGREEMENT

The obligations and liabilities of both parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service remain fully effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to utilize our Services, or by simply ceasing to use our website. If we suspect or determine that you have failed to comply with any provision of these Terms, we may terminate this agreement immediately without notice, and you will remain liable for all financial amounts due up to and including the date of termination.

SECTION 15 - DISCLAIMER OF WARRANTIES

The materials and information provided on our website are intended for general information purposes only. We do not warrant that the content is completely error-free, exhaustive, or perfectly up to date. Any reliance you place on the general information found on this platform is strictly at your own risk.

EXCEPT AS EXPLICITLY STATED BY Anna's Closet, OUR SERVICES AND ALL PRODUCTS DISPATCHED TO YOU THROUGH OUR PLATFORM ARE PROVIDED ON AN 'AS IS' AND 'AS AVAILABLE' BASIS FOR YOUR CONSUMPTION, WITHOUT ANY REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED. THIS INCLUDES ALL IMPLIED WARRANTIES OF MERCHANTABILITY, DURABLE QUALITY, FITNESS FOR A SPECIFIC PURPOSE, LONGEVITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT YOUR USE OF OUR STORE WILL BE COMPLETELY UNINTERRUPTED, SECURE, TIMELY, OR ENTIRELY FREE OF TEMPORARY ERRORS.

SECTION 16 - LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LOCAL LAW, IN NO EVENT SHALL Anna's Closet, OUR OWNERS, DIRECTORS, EXECUTIVE OFFICERS, EMPLOYEES, AFFILIATES, OPERATIONAL AGENTS, CONTRACTORS, LOGISTICS PARTNERS, VENDORS, OR LICENSORS—NOR THOSE OF SHOPIFY INC.—BE HELD LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND. THIS INCLUDES, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE SHORTFALLS, LOSS OF SAVINGS, DAMAGE TO PERSONAL DATA, REPLACEMENT EXPENSES, OR ANY SIMILAR COMPENSATORY DAMAGES, WHETHER FOUNDED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF OUR SERVICES, OR FOR ANY PRODUCTS PROCURED THROUGH OUR ONLINE STORE. BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, OUR LIABILITY IN SUCH JURISDICTIONS SHALL BE RESTRICTED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

SECTION 17 - INDEMNIFICATION OBLIGATIONS

You agree to indemnify, defend, and hold harmless Anna's Closet, Shopify Inc., and our respective parent companies, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, and service providers from any third-party claims, legal demands, liabilities, losses, or expenses—including reasonable legal and attorneys' fees—arising out of or resulting from:

  1. Your direct breach of these Terms of Service or any documents incorporated by reference.

  2. Your violation of any statutory law or the constitutional rights of an external third party.

  3. Your unauthorized or malicious interaction with our website and Services.

SECTION 18 - SEVERABILITY

Should any individual provision or clause within these Terms of Service be determined by a court of competent jurisdiction to be unlawful, void, invalid, or unenforceable, such provision shall nonetheless be enforceable to the maximum extent permitted by applicable statutory law. The unenforceable portion shall be considered severed from these Terms, and such a ruling shall not affect the validity, legality, and enforceability of all remaining clauses.

SECTION 19 - WAIVER AND THE ENTIRE AGREEMENT

The failure of Anna's Closet to exercise, enforce, or insist upon any right or specific provision within these Terms of Service shall not be interpreted as a legal waiver of such right or provision.

These Terms of Service, alongside our posted Privacy Policy, Shipping Policy, and Return & Refund Policy, constitute the complete and entire operational agreement and legal understanding between you and Anna's Closet. This agreement entirely governs your use of our Services, completely superseding and replacing any prior or contemporaneous agreements, verbal communications, emails, or proposals between both parties (including previous versions of the Terms of Service).

Any ambiguities or uncertainties in the interpretation of these Terms shall not be legally construed against the drafting party.

SECTION 20 - CORPORATE ASSIGNMENT

You may not delegate, assign, or transfer your rights or obligations under these Terms of Service to any external party without our prior written consent. Any attempt to do so will be considered null and void. Anna's Closet retains the unrestricted right to assign, transfer, or delegate our rights and obligations under this agreement at any time without requiring your consent or providing prior notice.

SECTION 21 - GOVERNING LAW AND JURISDICTION

These Terms of Service, along with any independent agreements or transactions whereby we provide you with products or Services, shall be governed by, interpreted, and construed in accordance with the laws and courts of the jurisdiction where the primary headquarters of Anna's Closet are located. Both parties consent to the personal jurisdiction and venue of these local courts.

SECTION 22 - SECTION HEADINGS

The bolded headings and section titles used throughout this agreement are included purely for visual organization and reading convenience, and do not limit, alter, or otherwise affect the legal scope or meaning of these Terms.

SECTION 23 - MODIFICATIONS TO THE TERMS OF SERVICE

You can review the most current, up-to-date version of these Terms of Service at any time directly on this page.

We reserve the right, at our absolute and sole discretion, to revise, update, modify, or replace any part of these Terms by publishing official updates directly on our website. It remains your personal responsibility to monitor our platform periodically for any operational changes. Your continued use of or access to our online store following the posting of any revisions to these Terms constitutes your official and legal acceptance of those changes.

SECTION 24 - CONTACT INFORMATION

If you have any questions regarding these Terms of Service, require clarity on our corporate policies, or wish to file an official inquiry, please contact our support team at:

Anna's Closet

Email: info@closet-anna.com