Privacy Policy

Last Updated: June 2026

This Privacy Policy outlines how Anna's Closet ("we," "our," or "us") manages, collects, utilizes, and shares your personal data when you interact with our website, make purchases, or otherwise connect with us regarding our features, products, and services (the "Services"). Our platform runs on Shopify, which supplies the underlying technology required to deliver these Services to you. Should any discrepancy arise between this Privacy Policy and our Terms of Service, this document shall govern all matters relating to the collection, processing, and handling of your personal information.

Please take the time to review this document carefully. By engaging with or accessing any part of our Services, you acknowledge that you have read this policy and comprehend how your data is processed, used, and disclosed in accordance with the terms stated herein.

1. Categories of Personal Information We Collect

In this policy, "personal information" refers to any data that directly identifies you or can reasonably be associated with you or your household. It does not encompass completely anonymous or aggregated information that cannot be linked back to you. Depending on how you navigate our platform and the specific requirements of applicable local laws, we may collect the following types of data:

  • Contact Information: This includes your full name, physical address, billing address, delivery address, telephone number, and your email address.

  • Financial Details: This covers your credit card numbers, debit card details, payment account information, transaction records, and payment confirmations necessary to secure purchases.

  • Account Settings: This includes your registered username, encrypted password, selected security questions, and personal shopping preferences.

  • Purchase History & Activity: Information regarding items you look at, add to your digital shopping cart, save to your wishlist, buy, return, or cancel, as well as an overview of your past transactions.

  • Customer Support Correspondence: Any information or messages you choose to share when reaching out to us for assistance or inquiries.

  • Device Profiles: Details regarding the equipment you use to access our store, including your browser type, network connection information, IP address, and individual device identifiers.

  • Platform Usage Patterns: Data detailing how you browse, click, interact with, and move through our website.

2. Where We Acquire Your Information

We gather personal data through several channels:

  • Direct Submission: When you voluntarily register an account, make a purchase, or message our team directly.

  • Automated Tracking: Information gathered automatically through cookies, pixels, and related tracking technologies whenever you visit our website.

  • Service Partners: From third parties who manage technologies or perform specialized tasks on our behalf.

  • External Sources: From business partners or other legitimate external third parties.

3. How Your Information is Utilized

Your information is processed for specific, legitimate business purposes, including:

  • Fulfilling and Optimizing Services: To manage your account, process payments, ship your packages, process returns or exchanges, allow you to submit product reviews, and offer customized product suggestions tailored to your shopping preferences.

  • Marketing Operations: To distribute promotional materials, advertisements, or special offers via email, text messaging, or traditional mail based on your browsing habits and cart activity.

  • Fraud Detection and Platform Security: To verify user accounts, safeguard payment processes, investigate potentially fraudulent or unauthorized activity, and maintain the safety of our digital infrastructure.

  • Customer Communication: To reply to your support inquiries, manage our business relationship, and provide updates regarding your orders.

  • Legal Compliance: To meet statutory obligations, respond to valid court orders or law enforcement requests, protect our intellectual property, and enforce our legal policies.

4. Disclosing Your Personal Information

We may share your data with selected external parties under specific conditions:

  • With Shopify and trusted service vendors who handle critical back-end operations (such as payment gateways, analytics providers, logistics partners, and cloud storage providers).

  • With advertising partners to tailor marketing messages across external platforms. Shopify helps us analyze your activity across multiple merchants to optimize targeted advertising.

  • With any external party you explicitly authorize us to share it with, such as via social media login widgets.

  • With relevant corporate entities or affiliates within our group.

  • In connection with corporate structural changes, such as a business merger, asset sale, or bankruptcy proceeding, as well as to defend our statutory rights and protect our customer community.

5. Our Relationship with Shopify

Because our platform is hosted by Shopify, they collect and process data regarding your usage patterns to optimize the store infrastructure. Data you submit is safely transmitted to and handled by Shopify, which may involve storage in regions outside your country of residence.

Furthermore, Anna's Closet utilizes advanced Shopify features that synthesize operational data from our store alongside broader network metrics. Shopify oversees the handling of this combined data. To learn more about Shopify’s overarching data practices or to manage your consumer data settings, you can consult the Shopify Consumer Privacy Policy and access the Shopify Privacy Portal Link.

6. External Links and Platforms

Our website may feature links to external platforms or websites managed by third parties. We do not control, oversee, or guarantee the safety or data practices of these independent sites. We highly advise reading their respective privacy declarations before providing them with any information. Any content shared in public or semi-public spaces (including social media networks) is visible to the public without limitation.

7. Protection of Minors

Our Services are designed exclusively for adult audiences. We do not intentionally compile or request data from individuals under the legal age of majority in their jurisdiction. If you are a parent or legal guardian and believe your child has submitted personal details to us, please message us at the email provided below to request immediate deletion. We do not knowingly trade or share personal data belonging to individuals under 16 years of age.

8. Data Security and Retention Timeframes

Please note that no digital storage or transmission system is completely foolproof, and we cannot guarantee absolute security. We discourage sending sensitive or confidential credentials via unsecured communication channels.

We retain your data only as long as necessary to manage your active account, fulfill your ongoing orders, satisfy statutory legal requirements, settle disputes, or enforce our commercial contracts.

9. Your Privacy Rights and Options

Depending on your local jurisdiction, you may hold various legal rights regarding your personal information. These rights may include:

  • Right of Access / Knowledge: Requesting a comprehensive breakdown of the personal data we store about you.

  • Right of Deletion: Requesting that we erase your personal records from our databases.

  • Right of Rectification: Requesting updates or corrections to any outdated or incorrect personal details.

  • Right of Portability: Requesting a digital copy of your information to transfer it to an external provider.

  • Right to Opt-Out of Targeted Ads: Directing us not to share or utilize your information for targeted commercial profiling. If your web browser transmits a Global Privacy Control (GPC) signal, we interpret this as a valid opt-out request for that specific browser session. To find out more, visit https://globalprivacycontrol.org/. Beyond GPC, we do not monitor general "Do Not Track" signals.

  • Managing Marketing Alerts: You can stop receiving our marketing emails at any time by selecting the "unsubscribe" link located at the bottom of our messages. Note that you will still receive transactional notices regarding your active purchases.

Additional Rights for EEA and UK Citizens

If you reside within the United Kingdom or the European Economic Area, you also possess the following entitlements:

  • Objection or Restriction of Processing: Asking us to halt or restrict specific data handling activities.

  • Consent Withdrawal: Revoking your prior consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

To invoke any of these rights, please send an explicit request to our support email listed below. You can also review Shopify’s data policies at https://privacy.shopify.com/en. We will never discriminate against you for exercising your privacy privileges. Note that we may require identity verification prior to processing your request.

10. Filing a Complaint

If you believe your data has been handled incorrectly, please bring your concern directly to our attention using the contact information below. If you are dissatisfied with our resolution, you have the right to lodge an official complaint with your regional data protection supervisor or authority.

11. Cross-Border Data Transfers

To process your orders, your personal information may be transferred to, stored in, and handled in nations outside of your home country. For transfers originating in the EEA or the UK, we safeguard your data transfer via recognized legal mechanisms, including the European Commission’s Standard Contractual Clauses or equivalent UK contractual protections, unless the destination nation is legally deemed to offer adequate privacy protection.

12. Contact Details

If you have any questions, wish to exercise your legal rights, or require assistance regarding this policy, please reach out to us at:

Anna's Closet

Email: info@closet-anna.com